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Title
Text copied to clipboard!Airport Services Manager
Description
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We are looking for an experienced and dynamic Airport Services Manager to oversee and coordinate all aspects of airport operations and passenger services. This role is critical in ensuring the smooth, safe, and efficient functioning of airport services, including ground handling, customer service, baggage handling, and coordination with airlines and regulatory authorities. The ideal candidate will have a strong background in aviation operations, excellent leadership skills, and a commitment to delivering exceptional service to passengers and stakeholders.
As an Airport Services Manager, you will be responsible for managing a team of airport staff, ensuring compliance with safety and security regulations, and maintaining high standards of customer service. You will work closely with airline representatives, airport authorities, and service providers to ensure seamless operations and resolve any issues that may arise. Your role will also involve strategic planning, resource allocation, and continuous improvement of airport services to enhance operational efficiency and customer satisfaction.
Key to this position is the ability to lead under pressure, make quick decisions, and maintain a calm and professional demeanor in a fast-paced environment. You must be adept at managing logistics, handling emergencies, and implementing policies and procedures that align with industry standards and regulatory requirements. Strong communication and interpersonal skills are essential, as you will be interacting with a diverse group of stakeholders, including passengers, staff, and government agencies.
This is a full-time position that may require working irregular hours, including nights, weekends, and holidays, depending on airport operations. The successful candidate will be offered a competitive salary package, opportunities for professional development, and the chance to work in a dynamic and rewarding environment.
If you are passionate about aviation, have a proven track record in airport operations, and are ready to take on a leadership role, we invite you to apply for the position of Airport Services Manager.
Responsibilities
Text copied to clipboard!- Oversee daily airport operations and passenger services
- Ensure compliance with aviation safety and security regulations
- Manage and train airport staff and service teams
- Coordinate with airlines, ground handlers, and regulatory authorities
- Handle passenger complaints and resolve service issues
- Monitor and improve operational efficiency and service quality
- Develop and implement airport service policies and procedures
- Prepare reports and analyze performance metrics
- Manage emergency response and contingency planning
- Ensure proper resource allocation and staff scheduling
- Maintain effective communication with all stakeholders
- Support strategic planning and infrastructure development
Requirements
Text copied to clipboard!- Bachelor’s degree in aviation management, business, or related field
- Minimum 5 years of experience in airport or airline operations
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of aviation regulations and safety standards
- Ability to work under pressure and handle emergencies
- Proficiency in airport management systems and software
- Strong problem-solving and decision-making skills
- Flexibility to work irregular hours, including weekends and holidays
- Customer-focused mindset and commitment to service excellence
- Experience in budgeting and resource planning
- Multilingual skills are a plus
Potential interview questions
Text copied to clipboard!- Do you have experience managing airport or airline operations?
- How do you ensure compliance with aviation safety regulations?
- Describe a time you handled a major service disruption.
- What strategies do you use to improve passenger satisfaction?
- How do you manage and motivate a diverse team?
- Are you comfortable working irregular hours and under pressure?
- What airport management systems are you familiar with?
- How do you coordinate with multiple stakeholders effectively?
- What is your approach to emergency response planning?
- Do you have experience with budgeting and resource allocation?
- How do you handle customer complaints and service recovery?
- Are you fluent in any languages other than English?
